Job Opportunity

Front of House / Receptionist

Full Time

32.5hrs per week

Shift Times

Monday - 05:30AM 12:00PM

Tuesday - 05:30AM 12:00PM

Wednesday - 05:30AM 12:00PM

Thursday - 05:30AM - 12:00PM

Friday - 05:30AM - 12:00PM

We are looking for a confident, honest, trustworthy, friendly and reliable individual who can work as part of a close knit family team and also work alone and show initiative. With a strong customer focused mindset. Retail experience would be beneficial but not essential.

The role will involve opening the gym and all aspects associated with front of house in a gym environment, including cash handling, membership and dealing with the public.

Ability to work with a number of IT systems, some bespoke is essential. Training will be provided.

Excellent rate of pay and benefits including free gym membership and supplements & Rhino’s clothing at cost.

Requirements

- Customer Service & Communcations: You are the first and last person members see, so a friendly welcoming demeanor, clear verbal communcation, interpersonal skills and conflict- resolution skills are essential

- Computer & Tech Skills: Comfort with basic computer tasks, membership databases, and point-of-sale (POS) and gym management software to handle check-ins and payments

- Administrative & Sales Support: Ability to work in a gym environment, multi-take, answer phone calls, membership and product sales, ability to handle cash transactions with precision and attention to detail

- Physical Stamina & Up-keep: The role often involves long periods of standing at the desk, light cleaning and keeping the reception tidy.

- Flexibility: Willingness to work early mornings

- Health & Safety: A basic understanding of workplace safety

Responsibilities

- Opening the gym at the start of the shift & lone working

Member Check-in & Security
- Verify memberships: Check & Verify members

- Control Access: Issue day-passes, register new members and re-new current memberships and monitor entries

- Enforce Policies: Remind members of gym rules (such as wiping down equipment or proper dress code)

Customer Service & Communication

- Greet everyone: Welcome members & guests warmly and provide excellent customer service.

- Answer Enquires: Provide details about the gym, personal trainers, pricing and facilities.

- Handle Feedback: Listen to member questions, comments or complaints and resolve minor issue or escalate them to management.

- Manage Communications: Answer customer inquires and provide product/service information via telephone and face to face.

Administrative & Sales Tasks

- Use computer software: Log fingerprints, updates member profiles

- Process payments: Handle point-of-sale (POS) transactions, and handle cash and credit transactions accurately for memberships, day passes, and retails items (such as drinks, snacks and clothing)

Support Sales

- Talk to walk-ins about joining, and help sign up new members. Assist with food/pre-workout/protein drink preparation.

Facility Upkeep & Safety

- Maintain cleanliness: Keep the reception desk tidy, lobby and displays tidy, organised and clean.

Knowledge and/or previous experience of the gym & leisure industry and cashiering is preferred.

This position offers an opportunity to work in a dynamic gym environment. We provide on-the-job training to ensure you have the necessary skills to succeed in this role. If you are a friendly, detail-oriented individual with a passion for providing exceptional customer service, we would love to hear from you.

For further details or to apply email:

rhinosgymnasium@live.com

Applications close for this role on Monday 30th November 2026.